Aware that this could be a software update, I left it for a few hours. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. We have tried every method possible for fixing the box, including leaving it on for 10 plus minutes after plugging in and getting a new ac power. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. If you see this color, there is no cause for alarm. You’ll know it’s ready when the white power light at the front of the Hub is on. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. Thank you for updating the thread RoneyCervinski. Hi there, My Hub 5 has a flashing red light. Router has a solid red light on. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. connection. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. I first plugged the wifi cable into the wall and this is what happened. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). 100. My service and speed are unaffected and the hub doesn’t feel unusually hot. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Check out the envelope in the top right hand corner for a private message from me. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. Hub 5 flashing green light. Switched on and off. Your network has been fixed. Blue flashing light for 2 days now. Ethernet: Indicates the connection to the modem is working. Dave. I have a Super Hub 3 (white) at the moment. . It isn't on during normal use, but turns red if there is a problem. All user-configured settings are deleted, and the router restarts using its factory default settings. All in one super nifty tool. 13-12-2021 15:21. Options. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. Don’t plug the power cable into a plug socket yet. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. 1 ACCEPTED SOLUTION. As you've tried all diagnostics suggestions, including a pinhole reset, without success, I would like to take a closer look on your behalf. on 15-09-2022 13:41 Just to be clear - you have no connectivity either over wifi or ethernet cable connection. I have tried switching it off for a few hours to let it cool down, that made no difference. Options. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Virgin Media Super Hub 2. Excludes broadband faults and broadband network outages. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. It has been like this all day so I guess a manual reset by me is best as it has stalled doing a reboot after getting the new software?Superhub 3. Solid green: The Hub 5 is powered on and working correctly. Now a ‘white’ LED is actually made up of a red, green and blue. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. Not any SSID’s being broadcasted. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. Is this normal for hub setup and i just need to wait. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. This just means the router is ready for use and can now be connected to other devices. So got an Archer D2 plugged in and everything is super stable on that. Hi, Curious if anyone has had a flashing green light on the Hub 5. The number to call is 0800 953 9500. Hub 4 Losing Internet Connection Every Night in Networking and WiFi 10 hours ago; Router Issues in Networking and WiFi yesterday; New Hub 3 box - Installation in QuickStart, set up and connections yesterday; Always-on red light in Networking and WiFi yesterday; Hub4 yellow flashing light in Networking and WiFi WednesdayHub 3 solid red light. If the lights indicate a problem, try the next. The lights are: Power: Indicates the power is on and the router is working. Depending on your area. Stable White – Connected. I received my Hub 3 today, I have plugged it in and followed all the instructions however there is just a flashing green light at the bottom and the wifi light is green. Select Apply changes. Hi, my hub3 has had a solid red light for the past week or so instead of the normal white light. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Area 14. The honest truth is: no, Virgin WiFi does not have weak security. Virgin Media. This light flashes green when the Hub's downloading a software update. I have followed all the steps online (checked connections, restarted router), spoken to the. 2. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Have followed the instructions to the letter on set up and it is not working. Check which Hub you’ve got and then pick the test you need. My hub 3 is displaying a solid red light. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 0 GHz. Select Modem Mode on the left hand side of the screen. Internet Light. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. White power light is on and Internet lights are flashing. After switching off, unplugging and resetting the box using the pinhole, letting it sit for at least 15 minutes and plugging back in again, the box now has no lights at all and is completely dead. Yes it is a Hub3 and in Router mode. I have now booked you a visit for the red light warning issue – you can check the date and time via your online account here. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Please report back with the result. . After a few weeks talking back and forth with customer service I finally got an engineer to come have a look late January. 168. Solid Red – Internet connectivity issue. Now when I got home today I was met with no internet and a Red - 5239893. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. It usually comes on when you turn on your hub, and it means nothing is wrong. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Switch the hub back on at the power. New to VM, got a Hub 5 but having a bunch of issues. Please check this setting and enable cookies (if disabled) Options. Bottom – WLAN (green/blue). Don't forget to only have the Deco plugged in on the initial boot of the HUB,. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. No matter what I do the original pod won’t connect to the hub wirelessly. 13-12-2021 15:21. Not applicable. 1 (192. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Thanks, Kath_F . Thank you so much for your post and welcome to the community forums, it's great to have you here. I have switched it off and on and reset it a few times. Flashing Green – Booting up. If that’s the case, simply. White power light is on and Internet lights are off. Base LED The Base LED will be the only light that will stay on during normal operation. 28-04-2023 18:12 - edited 28-04-2023 18:29. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Once it’s in modem mode, the VM hub “MUST” then be powered off. Section 3: Virgin Media Hub 5 Lights 3. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Thank you. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. on 01-12-2022 23:05. Super solver. This latest future-proof WiFi. Here is a handy guide to the light on your Hub 5. Options. 1 ACCEPTED SOLUTION. I have had a solid red light on my hub for over a week. Flashing Red – Updating firmware. See moreVirgin Media Hub 5 Phone Light. One blue/red light behind the wireless button on the front panel. The slow pulsing typically lasts up to 10 minutes before turning off when ready. I am still able to connect - 5164691. These light indicates whether the Super Hub 2 is able to make a wireless connection. You can see examples of more lights and what they mean on the Virgin Media. The Hub should now operate normally. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. 0 Kudos. hub 5 flashing blue light. Security matters. 1 ACCEPTED SOLUTION. Best done from a wired connection. Internet has been down for a day, our router is flashing yellow. It may also flash green when the Hub is performing a software update. on 30-01-2023 11:05. Open the computer it was connected to open a browser. 0 provides essential information about the device’s power status. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. I did have a billing issue, but that has been solved. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. Luckily everything is currently working. Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Wifi not working in Networking and WiFi Monday Last few weeks, wifi constantly dropping out - hub light is yellow not green. Turn the power switch off on the back of the Hub. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. We've had a look at our systems from here and cannot find anything that explains the issues you're having. Depending on your area and. The software version I'm running is LG-RDK_4. Thank you. Have your account and area number handy, and the hub serial number. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. Plug the cables into the Hub. on 07-03-2023 11:57. Thank you. But. The kit is in Modem Only mode and the service appears to be working just fine. Virgin Media 2. 13-12-2021 15:21. Use this button to reboot or reset your router to its factory default settings. If you have an older Superhub the WPS button is that big blue glowing Virgin Media logo on the side. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. BT Home Hub 4 and 5. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Didn’t even know the reset button was there. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Virgin Hub 5, red flashing light. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The Virgin Media Hub is offered as part of its Gig1 broadband package. Hi I have had the same issue. If the hub is white, it means it's in the process of. 4GHz. 5gb Hub 5 into 2. Have tried resetting: holding reset button for 60 seconds; no dice. The hub is in an open area and has shown no signs of overheating. I have tried all of the recommended fixes and it is still red. Are there any tests that forum staff can run to check whether the router is working correctly. on 09-12-2022 14:59. If the power light is green, it means your hub is on and working correctly. @shecal to get your Hub 5 into Modem. If your happy with the nest and don’t need WiFi 6 stick with that and the Hub 5 in modem mode. ughugh. If you see this color, there is no cause for alarm. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Set up is in modem mode, 2. The phone light represents the status of your Virgin Media phone service. It will have no bearing on any other problems, you need to look elsewhere. Red Light. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Solid green: Phone service is connected and functioning correctly. It might flash or change colour when you first turn the Hub on or after a restart. The other parameters in this section are - channel auto and channel width 20/40 MHz. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Browse Virgin Media Virgin Media Community. installed the new hub 5 from hub 4 due to package change . Hi there, My Hub 5 has a flashing red light. These older routers have one central light that helps you determine an issue, but they also have broadband and wireless icon lights that appear when there's a problem. Can someone take a look at this asap? Network Log Time Priority Description 03-. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. The Hub is not overheating as it's in a well ventilated area, the wires are all connected tightly I've also tried resetting the hub and also i have turned it off for 30 minutes before turning it back on but nothing works. Please can you take out all the cables and put them back in. Here's what each one means. Boosters use the electrical mains circuit in your home to create a . Have followed the instructions to the letter on set up and it is not working. If this is causing problems, ask to have your old Hub reinstalled. the connection - its just an ageing LED fading/failing over time. 4Ghz and 5Ghz channel support, the latter with three antenna. I have reset the hub by turning it on and off and also by using the pinhole on the back. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. 0. You will see a solid white light ring if you have a Hub 4. Turn the power switch off on the back of the Hub. If you're worried, flick back to router mode, see what colour it is when it comes back on line. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. It has five lights which indicate the status of the connection. When that’s done, it’ll be online and broadcasting a wireless signal. Plug the cables into the Hub. Hub3 flashing green lights. Then switch it back on. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. When all four lights are green, it means that your connection is working properly and that your Virgin Media services are running as expected. 0 Kudos. In either Mode the red power light is an indication of over heating and most not be ignored. Sorry to hear you're having concerns with the red light warning on your hub. Flashing White – Connecting to Virgin Media network. The router is well ventilated, and it has been in the same place for over five years with no issue. This light flashes green when the Hub's downloading a software update. Plug your Hub into the mains. Power on and set up your new router as per the manufacturers instructions 7. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. Options. We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. • Then use the power switch to turn the unit back on. Use this button to reboot or reset your router to its factory default settings. Go to solution. Now when I got home today I was met with no internet and a Red - 5239893. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. Hub 5 - flashing red light. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. Options. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Manage Your Account. Lights on Hub 3. The new Media Hub 5, which will begin rolling out to. If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. The information below shows current status of this Hub 5. on 20-12-2022 21:46. 2) Turn off the hub and disconnect any Ethernet cables. 5. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Red light on hub 3. Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you. Connect the Hub’s power cable with the blue tab. The mobile app says that the service around the area is fine. Orange light on Hub 3. Smug1to. These work to boost your WiFi signal, giving you a better connection in every room of your home. 1. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Going by the colour of the light you are seeing on the hub you probably have a hub3. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Issues are arising on certain devices that will be addressed in firmware updates. Easy to set up, coverage has. If the broadband light is green, your internet connection is working. Each morning on the Virgin Media router denotes a different feature of your broadband connection. 0. WiFi network (its name will be on your Hub WiFi card – see page 5). White through to light orange are acceptable. 1 then it looks like it has not been updated to the latest firmware. Tudor. e in the future). If it’s red, this indicates that there’s a problem with your internet connection. 😯 It's almost 2 weeks. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Kindest regards, David_Bn. The light is generally whitish in colour, but can show as. perhaps the hub is not been added to your account. Router is well ventilated and cool. Orange light means nothing re. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Support tell me that this is fine and is an indicator of network status in the area. PCs etc. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. The router is hot. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. • Switch the hub back on at the power. I’m no design expert, but I don’t think LACK of a signal is the best way to show. What do the lights on my Virgin Media Hub 3 mean? The lights on your Virgin Media Hub 3 tell you a lot about what's going on with your connection. Alternatives to Super Hub 2 routers. The router restarts, using your existing settings. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. Instead, it has to do with your router and the security you have configured on your own local devices. Orange LED is ok. cdias. Keep us posted on how you get on. Options. I checked my router and it has a flashing blue light. . Thanks. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Disconnect all ethernet cables from the Hub. Tudor. 4 REPLIES 4. I’ve reset the hub and checked all connections countless times and still nothing. 28-04-2023 08:31 - edited 28-04-2023 08:33. I rang virgin about it and was told they'd send a pod to try and solve the issue. just in the past hour my HUB 4 decided to develop the white light of death. Solid White. If your Hub is warm to the touch, or smells like smoke, we would recommend unplugging the Hub from the mains as this could be a potential fire hazard. Please advise. Go to solution. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Options. g. 11-02-2023 13:45 - edited 11-02-2023 13:47. can please look into this. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. Green flashing base light for hours, no internet. 0 has got a constant orange light and our internet is working intermittently. Further exclusions & legal stuff apply. We would like to show you a description here but the site won’t allow us. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Shoppers find videos more helpful than text alone. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. g. 0 red light constantly on. 3. Sorry to hear that you're having concerns with the flashing light on your hub 5. Try restarting, and if it doesn't turn blue, call BT. If you are in modem mode on a Hub5 then the LED should be green not white. We have had a Hub 3 for a year with no problems. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Thanks for that. Check in 2 places. Then, wait for 5-10 minutes for the Hub to start up. I have been through all resets and the hub is standing in the clear, with no. Can flash for a few minutes like this, it is normal. If this changes though, please follow the below steps: Turn the power switch off on the back of the Hub. Plug the cables into the Hub. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. You probably do have a WPS button but don't realise it as it is hidden in plain sight. Upon trying to find numerous ways to contact VM regarding our issue, this seems to be the best way (why is VM so difficult to contact!)We would like to show you a description here but the site won’t allow us. 168. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Ensure that the hub is in an open space and not overheating and reboot it. Hi all, I got my service installed on Tuesday and has been working great. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. Joining in. the hub is still flashing green lights 24 hours now. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. Joining in. It can be done, so be insistent when asking. g. Please can you try this for me: • Turn the power switch off on the back of the Hub. on 07-02-2023 11:40. The lights will blink when the wireless access point is operating normally. John-----I do not work for VM. Connect your Hub to your phone line. 0 has got a constant orange light and our internet is working intermittently. This process can start again if there’s lots of interference.